Frequently Asked Questions
- How long will the wigs last?
Wigs last anywhere from 6 months to years, when cared for properly.
- Shipping?
We typically have a standard 24-48 hour processing time prior to the shipment of all orders (subject to change due to sales or holidays).
- Returns & Exchanges
If you are not completely satisfied with your purchase for any reason, you may exchange an eligible item** for a different item, excluding the original shipping charges and taxes. This must be done within 3 days of the shipment received date, provided you follow the proper return procedure and eligibility guidelines. Absolutely, no refunds.
*Note: Due to Federal health regulations, all product received in our Returns and Exchanges department must be in its original condition. We can not accept any hair that has been unraveled or manipulated in any shape or form.
**Eligible Item: Unworn, unraveled, unmanipulated wig or unopened hair care item in it's original packaging.