Copy of Policies and Mode of Operation

Mission Statement: At Lush Crowns, we are committed to not only enhancing outer beauty but also fostering an environment that reflects the fruit of the Holy Spirit which is love and is expressed in joy, peace, forbearance, kindness, goodness, faithfulness, gentleness, and self-control.

Core Values and Operating Principles:

  1. Love & Compassion:

    • We treat every client with care and respect, fostering a welcoming atmosphere that makes everyone feel valued.
    • We approach each service as an opportunity to uplift and empower our clients, ensuring they leave feeling beautiful inside and out.

  2. Joy in Service:

    • Our team is dedicated to bringing joy into every client interaction, ensuring that every appointment is a positive and uplifting experience.
    • We celebrate the uniqueness of each individual and find joy in our work, which reflects in the quality of service we provide.

  3. Peace & Patience:

    • We maintain a peaceful environment, promoting relaxation and well-being for every client.
    • We practice patience, ensuring that every client receives the time and attention they deserve, without feeling rushed.

  4. Kindness & Respect:

    • Our team operates with kindness in every interaction, both with clients and each other. We show respect for our clients' preferences, time, and needs.
    • Constructive communication is key to ensuring that all voices are heard and valued, fostering a supportive workplace culture.

  5. Goodness & Integrity:

    • We are committed to providing services with honesty and integrity, using high-quality products and maintaining transparency with our clients regarding treatments and pricing.
    • Ethical business practices are at the heart of Lush Crowns, ensuring fairness and trustworthiness in all dealings.

  6. Faithfulness & Commitment:

    • We remain faithful to our mission and values, consistently delivering high-quality services that reflect our commitment to excellence.
    • Client satisfaction is paramount, and we work diligently to exceed expectations with each service provided.

  7. Gentleness & Care:

    • We approach every client with a gentle touch, ensuring that all treatments are conducted with care and sensitivity.
    • Our work extends beyond beauty services; we create an environment where clients feel nurtured and at ease.

  8. Self-Control & Professionalism:

    • Our team practices self-control in all aspects of business, from time management to professional conduct.
    • We maintain a high standard of professionalism, ensuring that appointments are handled efficiently and that client confidentiality is respected.

Mode of Operation:

  1. Booking and Scheduling:

    • Clients can book services online or via phone with ease. We maintain a flexible yet structured scheduling system to accommodate our clients’ needs.
    • We ask for at least 24 hours’ notice for cancellations or changes to appointments to ensure smooth operations and respect for all clients’ time.

  2. Client Consultation:

    • Every service begins with a consultation to ensure we understand and meet the client’s expectations. This is a moment to discuss styles, preferences, and any concerns.
    • We approach each consultation with patience and listening, ensuring clients feel comfortable and well-informed.

  3. Service Delivery:

    • Our services are conducted with the highest level of care and professionalism, ensuring a gentle and enjoyable experience for each client.
    • We offer a variety of hair and makeup services, tailored to individual preferences, while using high-quality, safe products.

  4. Product Use:

    • We commit to using products that reflect our integrity and dedication to quality, ensuring safety and health for our clients.
    • We are transparent about the products used and are happy to make accommodations for allergies or personal preferences.

  5. Feedback and Improvement:

    • We encourage feedback from clients to continuously improve our services. Our team is open to learning and growing through constructive input.
    • We regularly review client feedback and adjust our practices accordingly, ensuring ongoing improvement and client satisfaction.

At Lush Crowns, we believe beauty begins from within, and we are dedicated to nurturing both the inner and outer beauty of every person who walks through our doors. We stand by the fruits of the Spirit in all we do, ensuring our clients leave feeling rejuvenated, beautiful, and loved.

 

  • Orders over $100 will require that your Billing and Shipping Address MATCH.
  • Orders over $200 will require a signature for delivery and can only be processed through Paypal.

 

PROCESSING TIME

The Processing time starts Next DAY for all orders after 7 am. In stock items are shipped within 1-2 business days. All wig orders have a processing time of 1-7 business days. Processing times may be longer during sales or holidays.

 

SHIPPING TIME

Shipping time occurs after the processing period has finished.

  • (United States) 1-3 BUSINESS DAYS VIA USPS Priority Mail

  • (International) 6-10 BUSINESS DAYS via USPS Priority Mail

  • This time does not include the processing period

  • Expect delays during sales periods & holidays. 

 

REFUNDS/RETURNS

  • ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. Hair extensions or hair care products cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.

  • If you have placed an order and would like to cancel your order, please contact us at info@lushcrowns.com. Cancellations are only accepted within 24 hours of original purchase date.

  • Returns are only accepted when you have received the wrong items and they have been unused/unaltered.

INTERNATIONAL ORDERS

  • (International) 6-10 BUSINESS DAYS via USPS Priority Mail Shipping

We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.

LOST/STOLEN PACKAGES

  • We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. 

  • All Packages come with a Tracking number.

  • If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office HERE

DEPOSITS FOR BEAUTY SERVICES/CUSTOM CROWNS

  • All services require a non-refundable prepaid deposit at the time of booking via Venmo or Zelle. No services will be scheduled or initiated without the deposit amount detailed in the invoice. No exceptions.
  • Under no circumstances do we offer refunds for prepaid deposits, services performed, late cancellations and/or no-shows.
  • As life happens, and you have an emergency and need to reschedule or cancel your appointment you may do so no later than 24 hours prior to your appointment by texting 612-888-4034. (All deposits are non-refundable even in the event of cancellation).
  • Arriving 30 minutes late constitutes a no-show and appointment will be cancelled.
  • Winter Weather Exception: In the event of hazardous winter road conditions, we will allow you to reschedule up to 2 hours before your scheduled time without penalty. However, deposits are still non-refundable.