- Orders over $100 will require that your Billing and Shipping Address MATCH.
- Orders over $200 will require a signature for delivery and can only be processed through Paypal.
The Processing time starts Next DAY for all orders after 7 am. In stock items are shipped within 1-2 business days. All wig orders have a processing time of 1-7 business days. Processing times may be longer during sales or holidays.
Shipping time occurs after the processing period has finished.
(United States) 1-3 BUSINESS DAYS VIA USPS Priority Mail
(International) 6-10 BUSINESS DAYS via USPS Priority Mail
This time does not include the processing period
Expect delays during sales periods & holidays.
ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. Hair extensions or hair care products cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.
If you have placed an order and would like to cancel your order, please contact us at firstname.lastname@example.org. Cancellations are only accepted within 24 hours of original purchase date.
Returns are only accepted when you have received the wrong items and they have been unused/unaltered.
(International) 6-10 BUSINESS DAYS via USPS Priority Mail Shipping
We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.
We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.
All Packages come with a Tracking number.
If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office HERE
DEPOSITS FOR BEAUTY SERVICES/CUSTOM CROWNS
- All services require a non-refundable prepaid deposit at the time of booking via Venmo or Zelle. No services will be scheduled or initiated without the deposit amount detailed in the invoice. No exceptions.
- Under no circumstances do we offer refunds for prepaid deposits, services performed, late cancellations and/or no-shows.
- As life happens, and you have an emergency and need to reschedule or cancel your appointment you may do so no later than 24 hours prior to your appointment by texting 612-888-4034. (All deposits are non-refundable even in the event of cancellation).
- Arriving 30 minutes late constitutes a no-show and appointment will be cancelled.
- Winter Weather Exception: In the event of hazardous winter road conditions, we will allow you to reschedule up to 2 hours before your scheduled time without penalty. However, deposits are still non-refundable.