Policies and Mode of Operation

Mission Statement: At Lush Crowns, we are committed to not only enhancing outer beauty but also fostering an environment that reflects the fruit of the Holy Spirit which is love and is expressed in joy, peace, forbearance, kindness, goodness, faithfulness, gentleness, and self-control.

Core Values and Operating Principles:

1. Love & Compassion:

   • We treat every client with care and respect, fostering a welcoming atmosphere that makes everyone feel valued.
   • We approach each service as an opportunity to uplift and empower our clients, ensuring they leave feeling beautiful inside and out.

2. Joy in Service:

   • Our team is dedicated to bringing joy into every client interaction, ensuring that every appointment is a positive and uplifting experience.
   • We celebrate the uniqueness of each individual and find joy in our work, which reflects in the quality of service we provide.

3. Peace & Patience:

   • We maintain a peaceful environment, promoting relaxation and well-being for every client.
   • We practice patience, ensuring that every client receives the time and attention they deserve, without feeling rushed.

4. Kindness & Respect:

   • Our team operates with kindness in every interaction, both with clients and each other. We show respect for our clients' preferences, time, and needs.
   • Constructive communication is key to ensuring that all voices are heard and valued, fostering a supportive workplace culture.

5. Goodness & Integrity:

   • We are committed to providing services with honesty and integrity, using high-quality products and maintaining transparency with our clients regarding treatments and pricing.
   • Ethical business practices are at the heart of Lush Crowns, ensuring fairness and trustworthiness in all dealings.

6. Faithfulness & Commitment:

   • We remain faithful to our mission and values, consistently delivering high-quality services that reflect our commitment to excellence.
   • Client satisfaction is paramount, and we work diligently to exceed expectations with each service provided.

7. Gentleness & Care:

   • We approach every client with a gentle touch, ensuring that all treatments are conducted with care and sensitivity.
   • Our work extends beyond beauty services; we create an environment where clients feel nurtured and at ease.

8. Self-Control & Professionalism:

   • Our team practices self-control in all aspects of business, from time management to professional conduct.
   • We maintain a high standard of professionalism, ensuring that appointments are handled efficiently and that client confidentiality is respected.

Mode of Operation:

1. Booking and Scheduling:

   • All services require a non-refundable prepaid deposit at the time of booking via Goldie portal, Venmo or Zelle.
   • Clients can book services online or via phone with ease. We maintain a flexible yet structured scheduling system to accommodate our clients’ needs.
   • We ask for at least 24 hours’ notice for cancellations or changes to appointments to ensure smooth operations and respect for all clients’ time.
   • Winter Weather Exception: In the event of hazardous winter road conditions, we will allow you to reschedule up to 2 hours before your scheduled time without penalty. However, deposits are still non-refundable

2. Client Consultation:

   • Every service begins with a consultation to ensure we understand and meet the client’s expectations. This is a moment to discuss styles, preferences, and any concerns.
   • We approach each consultation with patience and listening, ensuring clients feel comfortable and well-informed.

3. Service Delivery:

   • Our services are conducted with the highest level of care and professionalism, ensuring a gentle and enjoyable experience for each client.
   • We offer a variety of hair and makeup services, tailored to individual preferences, while using high-quality, safe products.

4. Product Use:

   • We commit to using products that reflect our integrity and dedication to quality, ensuring safety and health for our clients.
   • We are transparent about the products used and are happy to make accommodations for allergies or personal preferences.

5. Feedback and Improvement:

   • We encourage feedback from clients to continuously improve our services. Our team is open to learning and growing through constructive input.
   • We regularly review client feedback and adjust our practices accordingly, ensuring ongoing improvement and client satisfaction.

At Lush Crowns, we believe beauty begins from within, and we are dedicated to nurturing both the inner and outer beauty of every person who walks through our doors. We stand by the fruits of the Spirit in all we do, ensuring our clients leave feeling rejuvenated, beautiful, and loved.